When you partner with Marcus Hotels & Resorts, you get much more than just a hospitality team. Our drive to succeed and our entrepreneurial approach has resulted in outstanding enterprises for managers and owners, providing critical solutions for hotels.
Capturing prospective guest calls is a critical need in today’s purchasing cycle. As a result, Marcus created its own Reservation & Customer Care Center, and staffed it with a team of educated and highly trained associates who engage with current and prospective guests. This type of service is ideal for independent hotels and other times of need for hotels and resorts.
Read MoreOur dedicated customer service center operates 24 hours a day, seven days a week. Our capable associates hand more than a quarter-million calls and generate more than $22 million in annual revenue.
The Reservation & Customer Care Center is supports several properties in and outside the Marcus Hotels & Resorts portfolio.
Advanced technology allows for calls to be routed to specially trained agents that provide service that appears to be on-site, yet at a significantly lower cost. Agents focus on individual properties’ priority revenue goals, and guest feedback and “shop” scores consistent surpass industry benchmarks.
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Linens and laundry operation can be a challenge for any hotel, especially when space or talent is limited onsite.
Marcus’ Wisconsin Hospitality Linen Service (WHLS) is a full service, 32,000 square foot central laundry facility that operates year round. WHLS is a hospitality linen-only operation, one of the few owned by a leading hospitality management company. Experienced personnel processes approximately 10 million pounds of linen a year.
Read MoreThe company’s 24-hour turnaround services include washing, drying and folding of hotel room linen, food and beverage linen, pool towels, and spa linen. All linen is tracked, washed, and processed "one customer at a time." WHLS provides reliable pick-up and delivery service at specific times for maximum productivity.
WHLS customers benefit from knowing that they can more accurately budget laundry expense and have no unexpected maintenance cost issues. Additionally they have fewer employees to hire, train and support. Property owners have fewer planned and pop-up capital expenses.
Crisp, clean and comfortable bed linen results in improved housekeeper productivity and increased guest satisfaction.
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